• SMART - We know what good looks like
  • PROFESSIONAL - But such a friendly bunch
  • FLEXIBLE - We tailor our services to suit you
  • PERSONAL - We take the time to get to know you
  • CARING - We deal with people, not CV's

Customer Service Representative

  • Temporary Office
  • Basingstoke
  • Posted 1 day ago
  • Salary: £8.50 per hour
  • Ref: FJ29592

A well-known drinks brand is looking for a Customer Service Representative to help with the influx of orders and enquiries coming in by phone and email over the coming months. The assignment is a 3 month temporary role initally, to starting in January. A brand you’ll feel proud to represent, you’ll get full product and process training so you’re fully equipped to handle all incoming queries, Central Basingstoke location and only 10 mins walk from the bus and train station, in a modern, airy office, with fun break out facilities like a pool table! Don’t forget also, that as a Priority Temp, you’ll be eligible for our Perkbox Incentives Scheme* too. Core hours will be 9am – 5pm Monday to Friday but will need people to be flexible to cover any shifts between the hours of 8am – 8pm. No weekends required!

As a Customer Service Representative for a well known drinks brand, you are the brand’s ambassador to whoever you are talking to, so a polite, professional telephone manner is required as well as excellent written English skills and exceptional attention to detail.

As a Customer Service Representative you will be:

  • Answering enquiries and orders through telephone and email communication, while maintaining and updating the customer database
  • Maintaining a sense of urgency in responding to the customer needs
  • Providing accurate information regarding products e.g. content, price, availability, delivery time
  • Accurately and efficiently entering orders onto in-house database and web portals
  • Asking probing questions to customers and overcome objections
  • Communicating clearly and immediately any system issues or feedback trends to the team leader

Preferred Skills and Experience:

  • Customer service experience
  • Good working knowledge of Microsoft Outlook, Word and the Internet
  • Pleasant and professional telephone etiquette
  • Exceptional attention to detail and accuracy skills
  • Enjoys the challenges that a customer service job can present
  • Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
  • Analytical/problem solving skills
  • Excellent judgement and decision making skills
  • Strong verbal and written communications skills
  • Understand customer service processes and procedures
  • Positive and enthusiastic, with a real team spirit

Associated Benefits:

  • £8.50 per hour
  • No weekends required
  • Central Basingstoke location and only a 10 minute walk from the station
  • Modern, airy, working environment
  • Priority Temps earn Fantastic Perks! * See our website for details and T & C’s
  • Full product and process training will be given
  • Kitchen area with free soft drinks and a great coffee machine along with tea for those that prefer
  • Pool table and football table in break out room
  • You get to work within a diverse and friendly team who work hard, but also have fun

Thank you for your application, however if you’ve not heard from a Consultant within 5 working days, unfortunately on this occasion your application has not been successful.

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