• SMART - We know what good looks like
  • PROFESSIONAL - But such a friendly bunch
  • FLEXIBLE - We tailor our services to suit you
  • PERSONAL - We take the time to get to know you
  • CARING - We deal with people, not CV's

German Speaking Customer Service Rep – 12 month FTC

  • Temporary Office
  • Basingstoke
  • Posted 3 days ago
  • Salary: Up to £11.00 per hour
  • Ref: FJ29340

12 month fixed term contract for a German speaking Customer Service Representative. Up to £11 per hour, 37.5 hours per week (overtime available), Central Basingstoke location and only 10 mins walk from the station. Modern, airy offices, incentives and prizes to recognise outstanding achievements, and fun break out facilities like a pool table.

A well-known high street brand is looking for a German Speaking Customer Service Representative to help with the influx of orders and enquiries coming in by phone and email for the next 12 months. A brand you’ll feel proud to represent, you’ll get full product and process training so you’re fully equipped to handle all incoming queries.

Please only apply if you are available on max. 1 week’s notice

As a German Customer Service Representative for a well known high street brand, you are the brand’s ambassador to whoever you are talking to, so a polite, professional telephone manner is required as well as excellent written and verbal Polish skills and exceptional attention to detail.

As a German Speaking Customer Service Representative you will be:

  • Responding to email or phone based customer service enquiries from German consumers
  • Answering enquiries and orders through telephone and email communication, while maintaining and updating the customer database
  • Maintaining a sense of urgency in responding to the customer needs
  • Providing accurate information regarding products e.g. content, price, availability, delivery time
  • Accurately and efficiently entering orders onto in-house database and web portals
  • Asking probing questions to customers and overcome objections
  • Communicating clearly and immediately any system issues or feedback trends to the team leader

Preferred Skills and Experience:

  • Must be a fluent German speaker with excellent German written skills too
  • Customer service experience
  • Good working knowledge of Microsoft Outlook, Word and the Internet plus your written and verbal German skills will be tested for as part of the
  • Application Process
  • Pleasant and professional telephone etiquette
  • Exceptional attention to detail and accuracy skills
  • Enjoys the challenges that a customer service job can present
  • Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
  • Analytical/problem solving skills
  • Excellent judgement and decision making skills
  • Strong verbal and written communications skills
  • Understand customer service processes and procedures
  • Excellent communication skills both verbally and in writing
  • Positive and enthusiastic, with a real team spirit

Associated Benefits:

  • Up to £11.00 per hour
  • 12 month Fixed Term Contract
  • 37.5 hours per week on a weekly schedule working between 8am – 6pm (with 30 mins lunch). If working a Saturday you can get a day off in the week to compensate. Sunday is paid at double time
  • Central Basingstoke location and only a 10 minute walk from the station
  • Modern, airy, working environment
  • Full product and process training will be given
  • Kitchen area with free soft drinks and a great coffee machine along with tea for those that prefer
  • Pool table and football table in break out room
  • Incentives and prizes to recognize outstanding achievements
  • You get to work within a diverse and friendly team who work hard, but have fun

Thank you for your application, however if you’ve not heard from a Consultant within 5 working days, unfortunately on this occasion your application has not been successful.

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