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  • PROFESSIONAL - But such a friendly bunch
  • FLEXIBLE - We tailor our services to suit you
  • PERSONAL - We take the time to get to know you
  • CARING - We deal with people, not CV's

IT Applications Support

  • Permanent Office
  • Basingstoke
  • Posted 1 week ago
  • Salary: 30k pa
  • Ref: FJ29186

Great opportunity to join a globally recognised, successful company as an IT Applications Support. 9 – 5 Mon to Fri, free parking and an abundance of great employee benefits including discounts on their products! If you have 2+ years of using any of these applications: SAP S4 / HANA / SuccessFactors or CS Cockpit and you’re an excellent communicator, then please apply today.

This standalone role sits within the larger IT Service Desk team and will be providing 1st and 2nd (day to day) support to employees for all core business applications and therefore will be the first point of contact for all business applications queries.

As an IT Applications Support you will:

  • Provide 1st / 2nd line support for all IT core business applications, which includes logging the nature of the problem, investigating and resolving where possible
  • Maintain a robust process of logging and assigning issues and service requests to the relevant support team members and external suppliers
  • Provide issue resolution within the assigned Service Level Agreements and pro-actively reduce the opportunity for calls
  • Liaise with external suppliers for call tracking and resolution within their agreed Service Level Agreements
  • Work side by side with users to understand their challenges and IT issues daily
  • Proactively work towards reducing the number of queries and pre-empting any issues as well as making recommendations for application improvements
  • Develop custom reports and simple tools to meet IT and user needs
  • Escalate urgent problems requiring more in-depth knowledge to appropriate resources within the company or externally as needed
  • Ensure that all working practices comply with Health and Safety legislation

Skills and Experience:

  • ITIL Foundation is essential
  • Must be fully computer literate with experience of SAP, SuccessFactors and/or Hybris
  • Minimum 2 years’ experience of Application support, ideally in a retail environment
  • Knowledge of database and reporting technologies is desirable
  • Excellent communication skills
  • A strong team player
  • Excellent internal and external customer service skills
  • Effective organisation skills
  • Ability to work and effectively people at all levels within the organisation
  • Effective time management and prioritisation of tasks
  • Highly flexible, with the ability to adapt
  • A keen problem solver
  • Ability to work under pressure

Associated Benefits:

  • Salary 30k pa
  • Hours 9am – 5pm Monday to Friday
  • Free parking
  • An abundance of employee benefits including, enhanced pension scheme, childcare vouchers, gym membership and staff discounts on their products

If you’ve not heard from a consultant within 5 working days, unfortunately your application has not been successful on this occasion.

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