• SMART - We know what good looks like
  • PROFESSIONAL - But such a friendly bunch
  • FLEXIBLE - We tailor our services to suit you
  • PERSONAL - We take the time to get to know you
  • CARING - We deal with people, not CV's

Real Time Analyst (12 month Fixed Term Contract)

  • Permanent Office
  • Basingstoke
  • Posted 3 weeks ago
  • Salary: Up to 30k pa

Up to 30k pa, 37.5 hours per week, 12 month Fixed Term Contract, central Basingstoke Location, private medical insurance, plus loads more benefits!

Would you like to work in the heart of Basingstoke? Do you have Real-Time and Intraday experience within a fast paced environment? If so, please read on:

As the Real Time Analyst you will be:

  • Managing all intraday change management processes in support of operations to achieve the business objective of achieving service level objectives and maximizing efficiency and occupancy
  • Providing account updates to management and forecast / scheduling analysts detailing previous and current performance and forecasted performance of remainder of current day/week and next week, while also identifying risks
  • Filling overtime and under time availability
  • Managing intraday staffing levels
  • Monitoring real-time adherence alerts
  • Monitoring real-time agent work state reports
  • Managing attendance (real time/historical)
  • Approving discretionary activities to increase occupancy/utilization
  • Increasing staffing levels or modify call routing (agent skilling) to increase service levels
  • Administering Intraday schedule changes
  • Communicate identified intraday risks to management and WFM team members
  • Performing other duties and assignments as directed

To succeed as the Real Time Analyst you need:

  • Intraday background
  • Pleasant/Professional demeanour
  • Self-starter and take charge attitude. Enjoys the challenges
  • Flexible, open minded and solution oriented with the ability to adapt to fast paced environment
  • Analytical/problem solving skills
  • Excellent judgment and decision making skills
  • Strong verbal and written communications skills
  • Understand customer service processes and procedures

Associated Benefits:

  • Up to 30k pa
  • 37.5 hours per week
  • Central Basingstoke location
  • Private medical insurance
  • Pension
  • Childcare vouchers
  • Life Assurance
  • Pool Table and Football Table in staffing areas
  • A great coffee machine along with tea for those that prefer
  • Incentives and prizes to recognize outstanding achievements
  • You get to work within a diverse and friendly team who work hard, but have fun
  • Please note tha this position has a weekly schedule where you must be able to work anytime Sunday through Saturday between 8am to 6pm

If you have not heard from a consultant within 5 working days, please assume that your application has not been successful on this occasion.



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