According to a survey by IBM, reported in Personnel Today, 46% of HR executives believe that Artificial Intelligence will transform their talent acquisition capability.
But what will this mean for recruitment consultancies that rely on human intuition, knowledge and skill to help them fill jobs?
Here at Priority Appointments, we have been having a bit of fun imagining a future where robots with artificial intelligence could take over the recruitment process completely.
Here are some pros and cons of relying on a machine, rather than friendly, human recruitment consultants, to help you find your next staff member.
If your robot recruiter had the same unreliable level of voice recognition capabilities as most of our mobile phones, its interpretation of your brief about the type of staff you’re looking for could result in some interesting interpretations! It’s one thing to end up with the wrong sort of pizza topping, but just think what could happen if it mis-heard ‘we need an experienced packer and picker’!
Interaction with Humans
Robots would probably need considerably less tea than some of our team members, just a squirt of WD-40 every now and then and a software upgrade once a week. But would they be as effective spending time on the phones and in face-to-face meetings finding the perfect candidate to suit your vacancy?
The Personal Touch
Artificial intelligence might potentially offer a higher level of consistency than the average human, but it seems like a high price to pay. We know that our clients would sorely miss our personal approach if they had to deal with R-74B-Z instead of Lucy, Emma or any of the rest of our friendly team!
Body Language Cues
An area that industry observers are watching with great interest is the potential for machines with AI to ‘interview’ candidates. An AI-based service could collect, process and analyse huge amounts of unstructured information from a job interview and compare thousands of applications in just a few minutes. However, without a real live human to pick up on subtle cues such as somebody’s body language, tone of voice or eye contact, it would be easy to get lured into choosing someone whose answers were spot on, but whose personality meant that they would not suit either the job or your working environment
Looking at the subject rather more seriously, there is no question that AI is a technology that is on the rise.
An article entitled, ‘AI, Robotics, and Cognitive Computing Are Changing Business Faster Than You Thought’ highlights findings from a recent Deloitte Human Capital Trends report which shows that 33% of employees expect their jobs to become augmented by AI in the near future.
It could well make sense to include an element of artificial intelligence in the recruitment process as it becomes more widely accessible. For now, however, the best way to make sure that your new employees fit well with your team, business culture and values, is by having a friendly, experienced and human consultant to help you find new staff!
As a professional recruitment consultancy we’ll continue to be alert to AI opportunities within the recruitment industry, but for now we’ll just paraphrase the famous line from RoboCop:
“Excuse me. I have to go. Somewhere there is a new job vacancy happening.”
Priority Appointments is a professional recruitment consultancy based in Basingstoke, Hampshire. We help companies find people and people to find jobs in Basingstoke, Camberley, Andover, Farnborough, Aldershot, Winchester and the surrounding areas within Hampshire, Surrey and Berkshire. If you’d like us to help handpick your next employee please call us on 01256 334575.