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Customer Accounts Representative

Want to work in fast paced environment delivering exceptional customer service? Do you have excellent communication skills and have a confident telephone manner? This is an ongoing temporary position based in Basingstoke, Monday to Friday 9am - 5pm, £8.21ph

As the Customer Accounts Representative role you will be:

• Making a large volume of outbound calls a day to customers based on warm leads
• Passing over customer orders to the sales team for processing
• Discussing new products with customers via telephone

As the Customer Accounts Representative you will need:

• The ability to deliver exceptional customer service
• Excellent communication skills both written and verbal
• A confident telephone manner
• To be proficient in Microsoft office based products
• Good numerical and attention to detail skills
• To be available to start on Wednesday 4th September 2019
• Please note all successful applicants will be subject to a basic credit check

HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.


This job has now been filled but you may be interested in:

 

Customer Service Representative IMMEDIATE START

SAVE
IMMEDIATE START Temp role until 20th Dec 2019 – £11.78 ph, 35 hours Mon-Fri running on three shift patterns - 7am-3pm, 9am-5pm and 10am-6pm (7 hours per day), free parking. Please do not apply if you have holiday planned before 20th Dec apart from the odd day here and there.

Joining a small, friendly but busy team of customer services advisors at a luxury goods company, you will be responsible for handling all orders and queries from trade customers through to resolution, and for upholding the highest level of customer service at all times. The majority of orders and queries will arrive via email so you must have exceptional English grammar and spelling and strong attention to detail.

3-4 weeks training will be provided because you’ll be required to suggest alternatives for out of stock products.

As the Customer Service Representative you will be:

• Keying in all trade sales orders received over the phone or via email
• Raising collection requests for stock to be returned and credits for corked or out of condition stock
• Answering incoming calls and emails in accordance with agreed service level agreement and passing on to relevant departments if necessary
• Handling Customer Service issues to satisfactory resolution including: delivery enquiries, re-arranging deliveries due to breakages and errors, communicating out-of-stock items and suggesting a product alternative, price queries etc
• Updating customers’ account details
• Processing payments and raising credits for price adjustments or returned stock
• Any other administrative duties that may be required

To succeed as the Customer Service Representative you will have:

• Excellent telephone manner and communications skills
• Exceptional attention to detail even when dealing with a high volume of work
• Organised with exceptional administrative skills
• Previous customer service experience is required, ideally within a luxury goods environment
• A clear desire to embrace training and learn about company's products
• A proven track record of meeting and exceeding customers’ expectations
• Good listening skills and the ability to empathise with customers
• A problem-solving approach allied to a desire to achieve a satisfactory resolution to customers’ issues or problems
• Ability to multi-task and work under pressure in a busy environment
• Computer literate with experience of all main Microsoft office packages
• Confidence working on own initiative, but equally at home working with and alongside others in the team
• A flexible approach to working hours and performing other tasks as required

Associated Benefits:

• £11.78 per hour
• 35 hours per week on a rota basis that covers 7am - 6pm (i.e. 7am - 3pm, 9am - 5pm, 10am - 6pm)
• Free parking on-site

HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.

IT Support 1st Line

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Exciting opportunity to work for an established distribution company. Up to 25k pa and offering fantastic benefits such as up to 25 days holiday with service, salary reviews every April, closed for Christmas and profit related pay after 1 year. This is a Monday to Friday role.

Our friendly client in the Basingstoke area, is seeking an experienced 1st Line Support Technician who will support employees and customers of the business. This role will involve delivering a very high level of customer service to non-technical users so you will need to demonstrate the welcoming, friendly and professional values of the company. You will assist in maintaining and configuring virtual machines, physical machines and telephony equipment, as well as provide support on several applications within the business such as Orderwise, Office 365 and ACT. Please note this role will also include manual handling such as moving desks and IT equipment.

As the 1st Line Support Technician you will be:

• Communicating with clients to get details of faults
• Assisting clients with troubleshooting and explaining these to the client
• Fixing equipment, inclusive of printers and scanners (known as peripherals).
• Involved in the setting up of new equipment and upgrading existing systems
• Testing and servicing equipment
• Recording problems and their solutions for future reference
• Training clients on new systems or software applications
• Supporting Sales with compatibility of products and queries

To succeed as the 1st Line Support Technician you will need:

• A thorough knowledge of operating systems, networking, hardware and software
• Excellent problem-solving skills with the ability to prioritise, work under pressure and meet deadlines
• A patient and methodical approach
• Ability to be flexible and willing to work overtime and scheduled maintenance windows for OOO hours
• To be able to demonstrate a high level of understanding of Microsoft packages such as Windows 7,10 and Office 365.
• Excellent communication skills alongside strong customer service skills via email, face to face and telephone
• Ability to work proactively, independently, on your own initiative and as part of a team
• Strong organisational skills
• To be punctual and professional

Associated Benefits:

• 08:45 to 17:45 Monday - Friday
• 20 days holiday - Increases one day per year up to 25
• Company shutdown over Christmas period - no holiday entitlement taken into account
• Free parking
• Free tea/ coffee
• After one year - profit related pay
• Salary reviews in April

HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.

Marketing and Campaign Co-Ordinator

SAVE
£23000 - £30000 per annum
Exciting opportunity to join a world leader within their field. Based in Basingstoke with a salary of up to 25k pa plus incredible benefits such as full AXA healthcare, free parking, Christmas off and discretionary profit share!

If you are experienced within Marketing and are seeking the opportunity to grow and develop a role into your own, then this is the position for you! Our client is seeking an individual who has experience in a technical / manufacturing background, is enthusiastic about delivering exceptional customer service and has passion to drive the company’s marketing strategy. Please note that there may be some national and international travel required at times.

As the Marketing and Campaign Co-ordinator you will be:

• Researching, identifying and contacting new customers nationally and internationally
• Developing relationships with new and existing customers both nationally and internationally
• Liaising with customers via telephone and email and assisting with enquiries
• Ensuring all contact information is up to date on the contact management database and maintaining this database
• Preparing mailshots, editorial and advertorial coverage in target publications
• Assisting with the production of marketing and promotional literature
• Ensuring the company's corporate, e-commerce websites and social media channel reflects current campaigns and promotions
• Supporting the sales team in planning and running campaigns and helping to organise events including national and international exhibitions
• Supporting the sales team in delivering excellent customer service
• General administration support

To succeed as the Marketing and Campaign Co-ordinator you will need:

• Previous marketing experience is essential
• Proficient use in Microsoft office products to an intermediate level
• Experience using ACT and Sage 50 would be advantageous but not essential
• Exceptional organisational skills
• Excellent communicational skills via the means of written, verbal and an exceptional telephone manner
• Exceptional customer service skills
• To be resilient, self-motivated and confident and to be a team player
• To be flexible as some national and international travel may be required

Associated benefits:

• 25 days holiday, plus Bank Holidays, Christmas shutdown
• Full Axa Healthcare for you and your family including dental and optical
• Discretionary profit share every year
• Year on year pay rises
• Free parking

HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334575.

If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
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Customer Service Representative IMMEDIATE START

£21053 - £0 per hour
Temporary
IMMEDIATE START Temp role until 20th Dec 2019 – £11.78 ph, 35 hours Mon-Fri running on three shift patterns - 7am-3pm, 9am-5pm and 10am-6pm (7 hours per day), free parking. Please do not apply if you have holiday planned before 20th Dec apart from the odd day here and there.

Joining a small, friendly but busy team of customer services advisors at a luxury goods company, you will be responsible for handling all orders and queries from trade customers through to resolution, and for upholding the highest level of customer service at all times. The majority of orders and queries will arrive via email so you must have exceptional English grammar and spelling and strong attention to detail.

3-4 weeks training will be provided because you’ll be required to suggest alternatives for out of stock products.

As the Customer Service Representative you will be:

• Keying in all trade sales orders received over the phone or via email
• Raising collection requests for stock to be returned and credits for corked or out of condition stock
• Answering incoming calls and emails in accordance with agreed service level agreement and passing on to relevant departments if necessary
• Handling Customer Service issues to satisfactory resolution including: delivery enquiries, re-arranging deliveries due to breakages and errors, communicating out-of-stock items and suggesting a product alternative, price queries etc
• Updating customers’ account details
• Processing payments and raising credits for price adjustments or returned stock
• Any other administrative duties that may be required

To succeed as the Customer Service Representative you will have:

• Excellent telephone manner and communications skills
• Exceptional attention to detail even when dealing with a high volume of work
• Organised with exceptional administrative skills
• Previous customer service experience is required, ideally within a luxury goods environment
• A clear desire to embrace training and learn about company's products
• A proven track record of meeting and exceeding customers’ expectations
• Good listening skills and the ability to empathise with customers
• A problem-solving approach allied to a desire to achieve a satisfactory resolution to customers’ issues or problems
• Ability to multi-task and work under pressure in a busy environment
• Computer literate with experience of all main Microsoft office packages
• Confidence working on own initiative, but equally at home working with and alongside others in the team
• A flexible approach to working hours and performing other tasks as required

Associated Benefits:

• £11.78 per hour
• 35 hours per week on a rota basis that covers 7am - 6pm (i.e. 7am - 3pm, 9am - 5pm, 10am - 6pm)
• Free parking on-site

HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
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Customer Service Representative

£0 per hour
Temporary
Customer Service Representative. £9.50 ph , 37.5 hours per week. Central Basingstoke location and only 10 mins walk from the station. Modern, airy offices, incentives and prizes to recognise outstanding achievements, and fun break out facilities like a pool table. Temporary assignment until January 2020, possibly longer.

A well-known high street brand is looking for Customer Service Representatives to help with the influx of orders and enquiries coming in by phone and email. A brand you'll feel proud to represent, you'll get full product and process training so you're fully equipped to handle all incoming queries.

Please only apply if you are available immediately or on 1 weeks’ notice AND have no holidays booked between mid November 2019 and mid January 2020.

As a Customer Service Representative you will be:

• Responding to email or phone based customer service enquiries
• Answering enquiries and orders through telephone and email communication, while maintaining and updating the customer database
• Maintaining a sense of urgency in responding to the customer needs
• Providing accurate information regarding products e.g. content, price, availability, delivery time
• Accurately and efficiently entering orders onto in-house database and web portals
• Asking probing questions to customers and overcome objections
• Communicating clearly and immediately any system issues or feedback trends to the team leader

To succeed as a Customer Service Representative you will need:

• Customer service, hospitality, retail or call centre experience is highly advantageous
• Good working knowledge of Microsoft Outlook, Word and the Internet plus your written and verbal Italian skills will be tested for as part of the Application Process
• Pleasant and professional telephone manner
• Exceptional attention to detail and accuracy skills
• Enjoys the challenges that a customer service job can present
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgement and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• Excellent communication skills both verbally and in writing
• Positive and enthusiastic, with a real team spirit

Associated Benefits:

• £9.50 per hour Monday to Friday
• 5 day working week
• Temporary assignment until January 2020, possibly longer
• 37.5 hours per week on a weekly schedule working between 8am - 6pm (with 30 mins lunch)
• Central Basingstoke location and only a 10 minute walk from the station
• Modern, airy, working environment
• Full product and process training will be given
• Kitchen area with free soft drinks and a great coffee machine along with tea for those that prefer
• Pool table and football table in break out room
• Incentives and prizes to recognize outstanding achievements
• You get to work within a diverse and friendly team who work hard, but have fun

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
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Customer Service Administrator

£0 per hour
Temporary
Initial 6 month contract. Up to £11.95 per hour, free parking and canteen on-site and a friendly, fun working environment!

Are you passionate about delivering exceptional customer service? Do you have a strong administrative background and experience of following processes? As the Customer Service Administrator you will be administering customer orders, meeting delivery expectations and be first point of contact for customer queries. Working within a fast paced environment on an initial 6 month contract, you'll quickly learn about our client's products and be responsible for delivering exceptional customer service.

As the Customer Service Administrator you will be:

• Completing order packs and ensuring all paperwork is complete
• Raising schedules, contracts and confirming all orders and lead times
• Managing the customer order from input to delivery and invoicing process
• Assisting the Account Manager to manage customers' expectations and informing them on updates to their order/ delivery status.
• Assisting the Account Manager and Contract Manager to ensure all billings are clean and raising any discrepancies where necessary
• Ensuring customer satisfaction is delivered at all times

To succeed as the Customer Service Administrator you will need:

• Experience utilising SAP systems (an advantage)
• An ability and experience to follow and adhere to processes
• Experience within an office based customer service environment is advantageous
• A professional and patient approach to customer service through excellent telephone and written communication
• Previous experience in handling sales enquiries, orders and invoicing
• A good understanding of Word, Excel and PowerPoint and confidence to learn a bespoke internal computer system quickly
• Excellent attention to detail - essential!

Associated Benefits:

• Fun, exciting and friendly team environment
• Free parking
• Canteen on site
• Initial 6 month contract

HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
More

German Speaking Customer Service Representative

£0 per hour
Temporary
German speaking Customer Service Representative. £11 ph and £22 ph for Sundays and Bank Holidays, 37.5 hours per week. Central Basingstoke location and only 10 mins walk from the station. Modern, airy offices, incentives and prizes to recognise outstanding achievements, and fun break out facilities like a pool table. Temporary assignment until January 2020, possibly longer.

A well-known high street brand is looking for German Speaking Customer Service Representatives to help with the influx of orders and enquiries coming in by phone and email. A brand you'll feel proud to represent, you'll get full product and process training so you're fully equipped to handle all incoming queries.

Please only apply if you are available immediately or on 1 weeks’ notice AND have no holidays booked between mid November 2019 and mid January 2020.

As a German Speaking Customer Service Representative you will be:

• Responding to email or phone based customer service enquiries from German customers
• Answering enquiries and orders through telephone and email communication, while maintaining and updating the customer database
• Maintaining a sense of urgency in responding to the customer needs
• Providing accurate information regarding products e.g. content, price, availability, delivery time
• Accurately and efficiently entering orders onto in-house database and web portals
• Asking probing questions to customers and overcome objections
• Communicating clearly and immediately any system issues or feedback trends to the team leader

To succeed as a German Speaking Customer Service Representative you will need:

• Must be a fluent German speaker with excellent German written skills too
• Customer service, hospitality, retail or call centre experience is highly advantageous
• Good working knowledge of Microsoft Outlook, Word and the Internet plus your written and verbal German skills will be tested for as part of the Application Process
• Pleasant and professional telephone manner
• Exceptional attention to detail and accuracy skills
• Enjoys the challenges that a customer service job can present
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgement and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• Excellent communication skills both verbally and in writing
• Positive and enthusiastic, with a real team spirit

Associated Benefits:

• £11 per hour Monday to Saturday and £22 per hour if working Sundays and Bank Holidays
• 5 day working week with option for overtime
• Temporary assignment until January 2020, possibly longer
• 37.5 hours per week on a weekly schedule working between 8am - 6pm (with 30 lunch)
• Central Basingstoke location and only a 10 minute walk from the station
• Modern, airy, working environment
• Full product and process training will be given
• Kitchen area with free soft drinks and a great coffee machine along with tea for those that prefer
• Pool table and football table in break out room
• Incentives and prizes to recognize outstanding achievements
• You get to work within a diverse and friendly team who work hard, but have fun

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
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