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Customer Service Representative

£9.50 per hour, 37.5 hours per week, central Basingstoke location, modern airy office, friendly social atmosphere, free tea/coffee. Please note, there is no free parking available.

A well-known high street brand is looking for Customer Service Representatives to help with the influx of orders and enquiries coming in by phone and email. A brand you'll feel proud to represent, you'll get full product and process training so you're fully equipped to handle all incoming queries, Central Basingstoke location in a modern, airy office with fun break out facilities like a pool table! 7.5 hours per day on a rota basis between the hours of 8am - 6pm.

As a Customer Service Representative you are the brand's ambassador to whoever you are talking to, so a polite, professional telephone manner is required as well as excellent written English skills and exceptional attention to detail. People with retail experience are welcome to apply.

Please note that in order to be considered for this role you must be available from 20th May with only the odd day's holiday pending.

Central Basingstoke location and only 10 mins walk from the bus and train station so easy to get to from Reading, Farnborough, Hook or Andover.

As a Customer Service Representative you will be:

• Answering enquiries and orders through telephone and email communication, while maintaining and updating the customer database
• Maintaining a sense of urgency in responding to the customer needs
• Providing accurate information regarding products e.g. content, price, availability, delivery time
• Accurately and efficiently entering orders onto in-house database and web portals
• Asking probing questions to customers and overcome objections
• Communicating clearly and immediately any system issues or feedback trends to the team leader

To succeed as a Customer Service Representative you'll need:

• Customer service or retail experience
• Good working knowledge of Microsoft Outlook, Word and the Internet
• Pleasant and professional telephone etiquette
• Exceptional attention to detail and accuracy skills
• Enjoys the challenges that a customer service job can present
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgement and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• Positive and enthusiastic, with a real team spirit

Associated Benefits:

• £9.50 per hour
• 37.5 hours per week on a weekly schedule working between 8am - 6pm (with 30 mins lunch), If working a Saturday you can get a day off in the week to compensate. Sunday is at an enhanced hourly rate
• Central Basingstoke location and only a 10 minute walk from the station
• Modern, airy, working environment
• Full product and process training will be given
• Kitchen area with free soft drinks and a great coffee machine along with tea for those that prefer
• Pool table and football table in break out room
• You get to work within a diverse and friendly team who work hard, but also have fun

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.


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This company despatch and deliver vital and potentially lifesaving products all across the UK. With same day delivery to their customers you will be joining a dedicated team who work together to deliver this crucial service.

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THE LOCATION:
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WHY SHOULD YOU APPLY?
*Weekly pay
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HOW DO YOU APPLY?
If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.
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