< BACK TO JOB LISTING

Customer Service Representative

Customer Service Representative. £9.50 ph , 37.5 hours per week. Central Basingstoke location and only 10 mins walk from the station. Modern, airy offices, incentives and prizes to recognise outstanding achievements, and fun break out facilities like a pool table. Temporary assignment until January 2020, possibly longer.

A well-known high street brand is looking for Customer Service Representatives to help with the influx of orders and enquiries coming in by phone and email. A brand you'll feel proud to represent, you'll get full product and process training so you're fully equipped to handle all incoming queries.

Please only apply if you are available immediately or on 1 weeks’ notice AND have no holidays booked between mid November 2019 and mid January 2020.

As a Customer Service Representative you will be:

• Responding to email or phone based customer service enquiries
• Answering enquiries and orders through telephone and email communication, while maintaining and updating the customer database
• Maintaining a sense of urgency in responding to the customer needs
• Providing accurate information regarding products e.g. content, price, availability, delivery time
• Accurately and efficiently entering orders onto in-house database and web portals
• Asking probing questions to customers and overcome objections
• Communicating clearly and immediately any system issues or feedback trends to the team leader

To succeed as a Customer Service Representative you will need:

• Customer service, hospitality, retail or call centre experience is highly advantageous
• Good working knowledge of Microsoft Outlook, Word and the Internet plus your written and verbal Italian skills will be tested for as part of the Application Process
• Pleasant and professional telephone manner
• Exceptional attention to detail and accuracy skills
• Enjoys the challenges that a customer service job can present
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgement and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• Excellent communication skills both verbally and in writing
• Positive and enthusiastic, with a real team spirit

Associated Benefits:

• £9.50 per hour Monday to Friday
• 5 day working week
• Temporary assignment until January 2020, possibly longer
• 37.5 hours per week on a weekly schedule working between 8am - 6pm (with 30 mins lunch)
• Central Basingstoke location and only a 10 minute walk from the station
• Modern, airy, working environment
• Full product and process training will be given
• Kitchen area with free soft drinks and a great coffee machine along with tea for those that prefer
• Pool table and football table in break out room
• Incentives and prizes to recognize outstanding achievements
• You get to work within a diverse and friendly team who work hard, but have fun

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.

MORE JOBS LIKE THIS

Customer Service Representative IMMEDIATE START

£21053 - £0 per hour
Temporary
IMMEDIATE START Temp role until 20th Dec 2019 – £11.78 ph, 35 hours Mon-Fri running on three shift patterns - 7am-3pm, 9am-5pm and 10am-6pm (7 hours per day), free parking. Please do not apply if you have holiday planned before 20th Dec apart from the odd day here and there.

Joining a small, friendly but busy team of customer services advisors at a luxury goods company, you will be responsible for handling all orders and queries from trade customers through to resolution, and for upholding the highest level of customer service at all times. The majority of orders and queries will arrive via email so you must have exceptional English grammar and spelling and strong attention to detail.

3-4 weeks training will be provided because you’ll be required to suggest alternatives for out of stock products.

As the Customer Service Representative you will be:

• Keying in all trade sales orders received over the phone or via email
• Raising collection requests for stock to be returned and credits for corked or out of condition stock
• Answering incoming calls and emails in accordance with agreed service level agreement and passing on to relevant departments if necessary
• Handling Customer Service issues to satisfactory resolution including: delivery enquiries, re-arranging deliveries due to breakages and errors, communicating out-of-stock items and suggesting a product alternative, price queries etc
• Updating customers’ account details
• Processing payments and raising credits for price adjustments or returned stock
• Any other administrative duties that may be required

To succeed as the Customer Service Representative you will have:

• Excellent telephone manner and communications skills
• Exceptional attention to detail even when dealing with a high volume of work
• Organised with exceptional administrative skills
• Previous customer service experience is required, ideally within a luxury goods environment
• A clear desire to embrace training and learn about company's products
• A proven track record of meeting and exceeding customers’ expectations
• Good listening skills and the ability to empathise with customers
• A problem-solving approach allied to a desire to achieve a satisfactory resolution to customers’ issues or problems
• Ability to multi-task and work under pressure in a busy environment
• Computer literate with experience of all main Microsoft office packages
• Confidence working on own initiative, but equally at home working with and alongside others in the team
• A flexible approach to working hours and performing other tasks as required

Associated Benefits:

• £11.78 per hour
• 35 hours per week on a rota basis that covers 7am - 6pm (i.e. 7am - 3pm, 9am - 5pm, 10am - 6pm)
• Free parking on-site

HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
More

Customer Service Administrator

£0 per hour
Temporary
Initial 6 month contract. Up to £11.95 per hour, free parking and canteen on-site and a friendly, fun working environment!

Are you passionate about delivering exceptional customer service? Do you have a strong administrative background and experience of following processes? As the Customer Service Administrator you will be administering customer orders, meeting delivery expectations and be first point of contact for customer queries. Working within a fast paced environment on an initial 6 month contract, you'll quickly learn about our client's products and be responsible for delivering exceptional customer service.

As the Customer Service Administrator you will be:

• Completing order packs and ensuring all paperwork is complete
• Raising schedules, contracts and confirming all orders and lead times
• Managing the customer order from input to delivery and invoicing process
• Assisting the Account Manager to manage customers' expectations and informing them on updates to their order/ delivery status.
• Assisting the Account Manager and Contract Manager to ensure all billings are clean and raising any discrepancies where necessary
• Ensuring customer satisfaction is delivered at all times

To succeed as the Customer Service Administrator you will need:

• Experience utilising SAP systems (an advantage)
• An ability and experience to follow and adhere to processes
• Experience within an office based customer service environment is advantageous
• A professional and patient approach to customer service through excellent telephone and written communication
• Previous experience in handling sales enquiries, orders and invoicing
• A good understanding of Word, Excel and PowerPoint and confidence to learn a bespoke internal computer system quickly
• Excellent attention to detail - essential!

Associated Benefits:

• Fun, exciting and friendly team environment
• Free parking
• Canteen on site
• Initial 6 month contract

HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
More

German Speaking Customer Service Representative

£0 per hour
Temporary
German speaking Customer Service Representative. £11 ph and £22 ph for Sundays and Bank Holidays, 37.5 hours per week. Central Basingstoke location and only 10 mins walk from the station. Modern, airy offices, incentives and prizes to recognise outstanding achievements, and fun break out facilities like a pool table. Temporary assignment until January 2020, possibly longer.

A well-known high street brand is looking for German Speaking Customer Service Representatives to help with the influx of orders and enquiries coming in by phone and email. A brand you'll feel proud to represent, you'll get full product and process training so you're fully equipped to handle all incoming queries.

Please only apply if you are available immediately or on 1 weeks’ notice AND have no holidays booked between mid November 2019 and mid January 2020.

As a German Speaking Customer Service Representative you will be:

• Responding to email or phone based customer service enquiries from German customers
• Answering enquiries and orders through telephone and email communication, while maintaining and updating the customer database
• Maintaining a sense of urgency in responding to the customer needs
• Providing accurate information regarding products e.g. content, price, availability, delivery time
• Accurately and efficiently entering orders onto in-house database and web portals
• Asking probing questions to customers and overcome objections
• Communicating clearly and immediately any system issues or feedback trends to the team leader

To succeed as a German Speaking Customer Service Representative you will need:

• Must be a fluent German speaker with excellent German written skills too
• Customer service, hospitality, retail or call centre experience is highly advantageous
• Good working knowledge of Microsoft Outlook, Word and the Internet plus your written and verbal German skills will be tested for as part of the Application Process
• Pleasant and professional telephone manner
• Exceptional attention to detail and accuracy skills
• Enjoys the challenges that a customer service job can present
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgement and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• Excellent communication skills both verbally and in writing
• Positive and enthusiastic, with a real team spirit

Associated Benefits:

• £11 per hour Monday to Saturday and £22 per hour if working Sundays and Bank Holidays
• 5 day working week with option for overtime
• Temporary assignment until January 2020, possibly longer
• 37.5 hours per week on a weekly schedule working between 8am - 6pm (with 30 lunch)
• Central Basingstoke location and only a 10 minute walk from the station
• Modern, airy, working environment
• Full product and process training will be given
• Kitchen area with free soft drinks and a great coffee machine along with tea for those that prefer
• Pool table and football table in break out room
• Incentives and prizes to recognize outstanding achievements
• You get to work within a diverse and friendly team who work hard, but have fun

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
More

French Speaking Customer Service Representative

£0 per hour
Temporary
French speaking Customer Service Representative. £11 ph and £22 ph for Sundays and Bank Holidays, 37.5 hours per week. Central Basingstoke location and only 10 mins walk from the station. Modern, airy offices, incentives and prizes to recognise outstanding achievements, and fun break out facilities like a pool table. Temporary assignment until January 2020, possibly longer.

A well-known high street brand is looking for French Speaking Customer Service Representatives to help with the influx of orders and enquiries coming in by phone and email. A brand you'll feel proud to represent, you'll get full product and process training so you're fully equipped to handle all incoming queries.

Please only apply if you are available immediately or on 1 weeks’ notice AND have no holidays booked between mid November 2019 and mid January 2020.

As a French Speaking Customer Service Representative you will be:

• Responding to email or phone based customer service enquiries from French consumers
• Answering enquiries and orders through telephone and email communication, while maintaining and updating the customer database
• Maintaining a sense of urgency in responding to the customer needs
• Providing accurate information regarding products e.g. content, price, availability, delivery time
• Accurately and efficiently entering orders onto in-house database and web portals
• Asking probing questions to customers and overcome objections
• Communicating clearly and immediately any system issues or feedback trends to the team leader

To succeed as a French Speaking Customer Service Representative you will need:

• Must be a fluent French speaker with excellent French written skills too
• Customer service, hospitality, retail or call centre experience is highly advantageous
• Good working knowledge of Microsoft Outlook, Word and the Internet plus your written and verbal French skills will be tested for as part of the Application Process
• Pleasant and professional telephone manner
• Exceptional attention to detail and accuracy skills
• Enjoys the challenges that a customer service job can present
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgement and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• Excellent communication skills both verbally and in writing
• Positive and enthusiastic, with a real team spirit

Associated Benefits:

• £11 per hour Monday to Saturday and £22 per hour if working Sundays and Bank Holidays
• 5 day working week with option for overtime
• Temporary assignment until January 2020, possibly longer
• 37.5 hours per week on a weekly schedule working between 8am - 6pm (with 30 lunch)
• Central Basingstoke location and only a 10 minute walk from the station
• Modern, airy, working environment
• Full product and process training will be given
• Kitchen area with free soft drinks and a great coffee machine along with tea for those that prefer
• Pool table and football table in break out room
• Incentives and prizes to recognize outstanding achievements
• You get to work within a diverse and friendly team who work hard, but have fun

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
More
 
MORE JOBS LIKE THIS

Search Jobs