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Technical Helpdesk- Engineering

£25000 - £28000 per annum
Permanent Technical Advisor opportunity! Want to join a reputable business within their Technical Helpdesk Department? Benefits such as up to 28k per annum, 22 days annual leave, private healthcare, product discounts and subsidised canteen.

This company is a leading international manufacturer within their speciality and are seeking a passionate and enthusiastic individual to join their expanding team. To succeed as a Technical Advisor you will be technically qualified within mechanical engineering and passionate about delivering an exceptional level of service.

As the Technical Advisor you will be:

• Resolving customer enquiries via phone and email and providing timely and accurate technical information to resolve issues.
• Responding to telephone and email queries from the Dealer Network, end users and internal staff regarding the full range of products.
• Following up on calls where necessary to ensure that matters are resolved as quickly as possible.
• Investigating technical issues as appropriate and providing accurate, up to date technical information to the Customer.
• Liaising with in-house departments e.g. Technical workshop, Warehouse, Inventory regarding technical issues to find out relevant information.
• Handling warranty queries and liaising with the Workshop regarding progress.
• Processing B2B tasks, including product registrations / un-registrations, warranty queries and providing general support to the dealer network with all B2B enquiries.
• Providing a timely response to part number anomalies and provide an update of availability when parts become available, or new information is found (e.g. alternative part numbers).
• Presenting technical capability and know-how effectively.
• Assisting in the Technical Workshop as required
• Writing reports and assisting management as required
• Identifying any safety issues or unusual failures arising

To succeed as the Technical Advisor you will need:

• To be technically qualified, preferably in mechanical engineering
• Excellent communication skills; effective telephone skills for managing calls and building a relationship with the dealer network
• Strong customer orientation; able to understand the customer requirements and willing to go the extra mile to ensure that issues are resolved appropriately
• A patient, calm, polite and efficient work ethic
• To be a self-starter, able to investigate and work on own initiative
• To be able to work effectively under pressure; busy department with a high volume of calls and emails
• To be able to prepare management information as required
• To be IT literate (Word, Excel, MS Office, SAP & B2B)

Associated Benefits:

• Annual salary 28k per annum depending on experience
• Up to 25 days holiday (starting at 22 days)
• Private healthcare
• Private dental care
• Contributory pension scheme
• Subsidised gym membership
• Childcare vouchers
• Product discounts
• On-site subsidised canteen
• Free on-site parking


If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.
If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.


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