Customer Service Executive

£21000 - £23000 per annum
This employee-focused company who believes passionately in its core values and truly invests in its people is searching for a Customer Service Executive. Take this opportunity to work for a successful, market leading organisation and be a part of its ongoing success!

This massively expanding, professional and highly successful engineering company now requires a Customer Service Executive. Be involved in ensuring customer expectations are met through processing all orders and workflow, work closely with the Warehouse & Transport Teams to achieve all orders are being dispatched on time.

As the Customer Service Executive you will enjoy:

• A salary of 21-23k pa depending on experience
• Training and career development opportunities
• Employee-focused company that cares for and invests in their employees
• Social and motivational events held throughout the year
• Free parking
• Hours 7.30am to 5pm Monday to Friday
• 20 days annual leave plus bank holidays

As the Customer Service Executive you will be:

• Involved with Order Processing
• Daily management of the Orders email inbox
• Processing workflow through for warehouse to pick, pack and dispatch.
• Liaison with other departments, including transport, warehouse and accounts.
• Ensuring all delivery dates are met and notify the Customer Service Executive/Transport team immediately if there are any changes/problems.
• Efficiently process all the following tasks:
• Processing PODs
• Managing the tipping skip schedule for orders to be processed.
• Record and pass on all customer complaints to relevant departments.
• Order processing.
• Order acknowledgements to all customers.
• Process Off-Hires.
• Shoring goods in follow up.
• Communicating with operation departments for lead times and stock questions.
• Handle queries from warehouse and transport.
• Liaison with Transport for all site bookings.

You will need the below to succeed as the Customer Service Executive:

• Ability to work efficiently under pressure
• Accuracy and attention to details
• Good, clear communication skills, both written and verbal.
• Have a can do, problem solving attitude and ability to work fast paced in a high-pressure environment
• Be positive and perform at your highest level
• A good team player
• Good planning and organisational skills
• Excellent communication skills
• Good at problem-solving
• Be time consciousness
• Possess a genuine care for the customer.


If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.


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