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Customer Service Representative IMMEDIATE START

IMMEDIATE START Temp role until 20th Dec 2019 – £11.78 ph, 35 hours Mon-Fri running on three shift patterns - 7am-3pm, 9am-5pm and 10am-6pm (7 hours per day), free parking. Please do not apply if you have holiday planned before 20th Dec apart from the odd day here and there.

Joining a small, friendly but busy team of customer services advisors at a luxury goods company, you will be responsible for handling all orders and queries from trade customers through to resolution, and for upholding the highest level of customer service at all times. The majority of orders and queries will arrive via email so you must have exceptional English grammar and spelling and strong attention to detail.

3-4 weeks training will be provided because you’ll be required to suggest alternatives for out of stock products.

As the Customer Service Representative you will be:

• Keying in all trade sales orders received over the phone or via email
• Raising collection requests for stock to be returned and credits for corked or out of condition stock
• Answering incoming calls and emails in accordance with agreed service level agreement and passing on to relevant departments if necessary
• Handling Customer Service issues to satisfactory resolution including: delivery enquiries, re-arranging deliveries due to breakages and errors, communicating out-of-stock items and suggesting a product alternative, price queries etc
• Updating customers’ account details
• Processing payments and raising credits for price adjustments or returned stock
• Any other administrative duties that may be required

To succeed as the Customer Service Representative you will have:

• Excellent telephone manner and communications skills
• Exceptional attention to detail even when dealing with a high volume of work
• Organised with exceptional administrative skills
• Previous customer service experience is required, ideally within a luxury goods environment
• A clear desire to embrace training and learn about company's products
• A proven track record of meeting and exceeding customers’ expectations
• Good listening skills and the ability to empathise with customers
• A problem-solving approach allied to a desire to achieve a satisfactory resolution to customers’ issues or problems
• Ability to multi-task and work under pressure in a busy environment
• Computer literate with experience of all main Microsoft office packages
• Confidence working on own initiative, but equally at home working with and alongside others in the team
• A flexible approach to working hours and performing other tasks as required

Associated Benefits:

• £11.78 per hour
• 35 hours per week on a rota basis that covers 7am - 6pm (i.e. 7am - 3pm, 9am - 5pm, 10am - 6pm)
• Free parking on-site

HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.


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Recruitment Consultant - Industrial & Technical

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Priority Appointments is a well-established and highly regarded independent Recruitment Consultancy based in Basingstoke servicing customers throughout Berkshire, Hampshire and Surrey. Due to our continued success and ambitious plans for growth over the next 3 years, we are now looking for another Recruitment Consultant to maximise temporary, contract and permanent business in our Industrial and Technical Division. You will join an experienced team of motivated consultants who have a passion for delivering best in class service to both our candidates and clients. We have a fun and sociable working environment and thoroughly enjoy celebrating our successes!

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• A guide salary of 20 -25k pa plus uncapped commission
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HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.

Recruitment Consultant - Office & Commercial

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Uncapped commission, incentives, a basic salary guide of 20-25k pa, up to 27 days holiday per year, BUPA, enhanced pension scheme, plus many other benefits are on offer.

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What’s the job?

• A role with accountability for a defined geographical territory and/or your particular specialism where you will build and grow your client base and revenues
• Running a profitable desk which has plenty of scope to grow
• Conducting client meetings and presentations
• Ensuring delivery of personal KPIs and financial targets

Who we are looking for?

• Whilst we would love you to be an experienced Recruiter, you could come from a sales background where you've demonstrated a real talent for relationship building and revenue generation
• A self-starter with excellent influencing skills
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• A guide salary of 20 -25k pa plus uncapped commission
• Ad hoc, monthly and quarterly incentives
• 23 days holiday rising 1 day per year to 27 days
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HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.

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• Enhanced contributory pension scheme
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HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
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