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Italian Speaking Customer Service Representative

Italian speaking Customer Service Representative. £11 per hour, 37.5 hours per week ongoing temporary booking, Central Basingstoke location and only 10 mins walk from the station. Modern, airy offices, incentives and prizes to recognise outstanding achievements, and fun break out facilities like a pool table.

A well-known high street brand is looking for an Italian Speaking Customer Service Representative to help with the influx of orders and enquiries coming in by phone and email. A brand you'll feel proud to represent, you'll get full product and process training so you're fully equipped to handle all incoming queries.

Please only apply if you are available immediately or on 1 weeks’ notice.

As an Italian Customer Service Representative for a well-known high street brand, you are the brand's ambassador to whoever you are talking to, so a polite, professional telephone manner is required as well as excellent Italian written and verbal Italian skills and exceptional attention to detail.

As an Italian Speaking Customer Service Representative you will be:

• Responding to email or phone based customer service enquiries from German consumers
• Answering enquiries and orders through telephone and email communication, while maintaining and updating the customer database
• Maintaining a sense of urgency in responding to the customer needs
• Providing accurate information regarding products e.g. content, price, availability, delivery time
• Accurately and efficiently entering orders onto in-house database and web portals
• Asking probing questions to customers and overcome objections
• Communicating clearly and immediately any system issues or feedback trends to the team leader

To succeed as an Italian Speaking Customer Service Representative you will need:

• Must be a fluent Italian speaker with excellent Italian written skills too
• Customer service, hospitality, retail or call centre experience is highly advantageous
• Good working knowledge of Microsoft Outlook, Word and the Internet plus your written and verbal Italian skills will be tested for as part of the Application Process
• Pleasant and professional telephone manner
• Exceptional attention to detail and accuracy skills
• Enjoys the challenges that a customer service job can present
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgement and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• Excellent communication skills both verbally and in writing
• Positive and enthusiastic, with a real team spirit

Associated Benefits:

• £11 per hour
• Ongoing temporary assignment
• 37.5 hours per week on a weekly schedule working between 8am - 6pm (with 30 mins lunch)
• Central Basingstoke location and only a 10 minute walk from the station
• Modern, airy, working environment
• Full product and process training will be given
• Kitchen area with free soft drinks and a great coffee machine along with tea for those that prefer
• Pool table and football table in break out room
• Incentives and prizes to recognize outstanding achievements
• You get to work within a diverse and friendly team who work hard, but have fun

HOW DO YOU APPLY

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.


This job has now been filled but you may be interested in:

 

Field Sales and Service Representative

SAVE
Want to join a rapidly growing and successful business? See yourself in a customer facing environment where you can earn uncapped bonus? Up to £24k pa basic PLUS uncapped bonus (+£5k pa on-target), 23 days paid holiday (Plus Bank Holidays) and the chance to work with a fun and energetic team! Must be a driver with a full, clean drivers licence. This is a Monday – Friday role.

As a Field Sales and Service Representative your primary objective will be to generate business by acquiring new customers through networking and free trails. You will also provide a monthly scheduled service to existing customers where you will change their incredibly lifelike flower displays in a friendly, efficient and courteous way ensuring you are nurturing customer relationships along the way.


As a Field Sales and Service Representative you will be:

• Selling a monthly product rental service by planning and conducting a “free trials” and follow-up visits on a geographic basis
• Responding to enquiries by phone, email, and in person to assist clients identify their needs
• Working alongside management on campaigns and proposals for special clients
• Researching and identifying prospects and/or using research supplied by the team and creating an effective overall sales plan and strategy
• Regularly reflecting and developing your sales skills and approach
• Ensuring monthly targets for new sales and other targets specified by management are met
• Visiting customer sites and changing their displays as per schedule
• Offering customers display choices suitable for their premises and in line with their tastes and preferences in style and colour
• Adapting schedules on-the-move as the need arises and keeping customers updated
• Identifying opportunities to increase the number of displays on hire with existing customers, or to vary their mix to improve customer satisfaction.
• Keeping accurate records both written and digital and entering data daily into “Salesforce” CRM system.
• Performing other duties as required
• Keeping yourself, your products and your vehicle exceptionally well presented at all times


As the Field Sales and Service Representative you will need:

• The ability to build good customer relationships by providing an excellent customer experience
• Previous experience within a similar or relatable role desired but not essential
• A full, preferably clean UK drivers licence
• The ability to adapt to new IT systems
• To be fit and able to carry a large number of flower displays daily
• To have a positive attitude and resilience
• To be a good communicator, written and verbal

Associated benefits:

• Working with a beautiful market-leading product
• Report directly to the franchise owners, learning sales and business skills from someone trained in sales at IBM and in business at the Wharton MBA programme
• Uncapped Bonus
• Friendly and energetic team environment
• Employee Assistance Programme (independent wellbeing support for you and your family)
• 23 days paid holiday (Plus Bank Holidays)

HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.

Divisional Manager - Industrial & Technical Division

SAVE
Lead a team of Industrial Consultants, basic salary c.30k pa + uncapped comm + bonuses and incentives, 23 days holiday rising to 27 days, private healthcare, enhanced pension scheme, central Basingstoke location and free parking.

Priority Appointments is a well-established and highly regarded Recruitment Consultancy based in Basingstoke servicing customers throughout Berkshire, Hampshire and Surrey. We are successful because we care about our customers, our reputation and each other!

We have ambitious plans for growth over the next 3 years and are now looking for a Billing Manager to head up our Industrial and Technical Division to grow temporary, contract and permanent business.

What’s the job?

• Accountable for a defined sector and/or geographical territory where you will build and grow our business
• Play a key role in client development initiatives, leading by example in all areas of customer service, customer management, business processes and best practice
• Conduct client meetings and presentations together with your team
• Ensure delivery of personal and divisional KPIs and financial targets

Who we are looking for?

• A demonstrable solid career as a successful client developer or 360 degree consultant
• Previous experience of leading a small team or the desire, skills and knowledge to do so.
• A self-starting nature with excellent commercial acumen particularly within the Industrial and Technical arena
• Bags of drive and ambition
• Great influencing skills
• Confident and skilled negotiating skills
• A passion for delivering the best in customer service and best practice

Package:

• Salary c.30k plus uncapped commission
• Individual bonus scheme and team based additional incentives
• 23 days holiday rising 1 day per year to 27 days
• Non-contributory Private Healthcare
• Enhanced pension scheme
• Life Assurance
• Free parking

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.

C# .Net Software Developer

SAVE
Up to 40k pa, free parking, healthcare, pension and retail discounts to name a few of this client's incredible benefits! Basingstoke based technology company seeks a passionate, proactive software developer to join their experienced software development team. Fantastic company, a range of projects to work on! Starts ASAP.

This is a pivotal role in the business, working on a variety of projects both current and greenfield. You'll be a passionate C# .Net Developer who can provide solutions and work with the wider software development team to complete projects on time and to standard. If you're passionate about all things code and learning new technologies, then this is the opportunity for you.

The role of the C# .Net Developer is to:

• Work with the business to understand the system design requirements and offer practical solutions during the design process
• Design the required system based on the scope received from the business to ensure delivery of required outcomes
• Build the web-based systems based on the business scope and ensure accurate system tests
• Work closely with the business and the HRIS Analyst throughout the development lifecycle to deliver required systems based on technical scope and to support web and mobile engagements
• Provide support to the business unit for all technical issues
• Diagnose and troubleshoot problems with the existing tools to resolve issues
• Communicate openly and constructively with peers in IS team, external suppliers and participate actively in all aspects of the development process
• Provide on-going technical support as party of continuous improvement

To succeed as the C# .Net developer you'll need:

• Minimum of 2 years experience and in-depth knowledge of Microsoft web stack (ASP.NET and SQL Server)
• Strong understanding of the most recent web trends in HTML, JavaScript, CSS
• A solid understanding of how web applications work including security, performance and best development practices
• Understanding of code versioning tools, such as GIT and Source Safe
• Previous experience of mobile application development will be considered
• Problem diagnosis and creative problem solving skills

Associated Benefits:

• Competitive Salary
• Cycle to work scheme
• Pension scheme
• Dental, health and life insurance
• Gym membership
• Free parking

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.
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