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Italian Speaking Customer Service Representative

Italian speaking Customer Service Representative. £11 ph and £22 ph for Sundays and Bank Holidays, 37.5 hours per week. Central Basingstoke location and only 10 mins walk from the station. Modern, airy offices, incentives and prizes to recognise outstanding achievements, and fun break out facilities like a pool table. Temporary assignment until January 2020, possibly longer.

A well-known high street brand is looking for Italian Speaking Customer Service Representatives to help with the influx of orders and enquiries coming in by phone and email. A brand you'll feel proud to represent, you'll get full product and process training so you're fully equipped to handle all incoming queries.

Please only apply if you are available immediately or on 1 weeks’ notice AND have no holidays booked between mid November 2019 and mid January 2020.

As an Italian Speaking Customer Service Representative you will be:

• Responding to email or phone based customer service enquiries from Italian consumers
• Answering enquiries and orders through telephone and email communication, while maintaining and updating the customer database
• Maintaining a sense of urgency in responding to the customer needs
• Providing accurate information regarding products e.g. content, price, availability, delivery time
• Accurately and efficiently entering orders onto in-house database and web portals
• Asking probing questions to customers and overcome objections
• Communicating clearly and immediately any system issues or feedback trends to the team leader

To succeed as an Italian Speaking Customer Service Representative you will need:

• Must be a fluent Italian speaker with excellent Italian written skills too
• Customer service, hospitality, retail or call centre experience is highly advantageous
• Good working knowledge of Microsoft Outlook, Word and the Internet plus your written and verbal Italian skills will be tested for as part of the Application Process
• Pleasant and professional telephone manner
• Exceptional attention to detail and accuracy skills
• Enjoys the challenges that a customer service job can present
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgement and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• Excellent communication skills both verbally and in writing
• Positive and enthusiastic, with a real team spirit

Associated Benefits:

• £11 per hour Monday to Saturday and £22 per hour if working Sundays and Bank Holidays
• 5 day working week with option for overtime
• Temporary assignment until January 2020, possibly longer
• 37.5 hours per week on a weekly schedule working between 8am - 6pm (with 30 mins lunch)
• Central Basingstoke location and only a 10 minute walk from the station
• Modern, airy, working environment
• Full product and process training will be given
• Kitchen area with free soft drinks and a great coffee machine along with tea for those that prefer
• Pool table and football table in break out room
• Incentives and prizes to recognize outstanding achievements
• You get to work within a diverse and friendly team who work hard, but have fun

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.


This job has now been filled but you may be interested in:

 

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If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.

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• A role with accountability for a defined geographical territory and/or your particular specialism where you will build and grow your client base and revenues
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• Ensuring delivery of personal KPIs and financial targets

Who we are looking for?

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If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

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HOW DO I APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
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