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Service Administrator

£18000 - £19000 per annum
Friendly, small company in Newbury. 19k pa, 23 days holiday (plus bank holidays), 37.5 hours a week and free parking.

As the Service Administrator you will be first point of contact for all queries and orders from customers and engineers supporting the service team. Working within a small team, in a fast paced environment, you'll quickly learn about our client's products - full product training will be given.

As the Service Administrator you will be:

• The first point of contact for engineers and customers. This will require answering both phone calls and emails
• Identifying potential causes of faults reported and helping customers troubleshoot over the phone
• Logging jobs on the Internal service system, taking information from engineers, writing reports and creating estimates
• Ordering parts and tracking orders and stock control
• Checking deliveries and allocating accordingly
• Invoicing for repair work in a timely manner and liaising with customers to keep them up to date

To succeed as the Service Administrator you will need:

• A professional and patient approach to customer service through excellent telephone and written communication
• Good numeracy skills
• Attention to detail is essential
• Ability to create, build and establish relationships through rapport
• Previous experience in handling sales enquiries, orders and invoicing
• A good understanding of Word, Excel and PowerPoint and confidence to learn a bespoke internal computer system quickly
• A good understanding of using internet, email and web catalogues
• Ability to work under pressure during the busier periods and handle interruptions during high levels of telephone calls
• Organised with ability to multi-task
• A willingness to learn about the commercial laundry industry is essential
• A positive can-do attitude

Associated Benefits:

• Salary 19k pa
• Weekly hours Monday to Friday 8:30 to 17:00
• 23 days holiday (plus Bank Holidays),
• Free on-site parking


If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.


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