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Parts Administration Assistant

FJ30724
£19000 - £20000 per annum
Parts Administration Assistant required for friendly small company in Newbury. 19 - 20k pa, 25 days holiday (plus bank holidays), 37.5 hours a week and free parking.

As the Parts Administration Assistant you will be first point of contact for all queries and orders from potential and current customers and will report in to the Parts Department Manager. Working within a small team, in a fast paced environment, you'll quickly learn about our client's products - full product training will be given.

As the Parts Administration Assistant you will be:

• 40% handling telephone queries and 60% processing orders
• Handle orders and queries received via telephone, email, or in person from both new and existing customers with the view to increasing business.
• Respond professionally, quickly and accurately to all enquiries and orders.
• Turn enquiries into orders.
• Research through manuals and diagrams to assist with customer queries.
• Data entry its Excel and bespoke database.
• When receptionist absent be available to answer external calls for other departments.

To succeed as the Parts Administration Assistant you will need:

• A professional and patient approach to customer service through excellent telephone and written communication
• Good numeracy skills
• Attention to detail is essential.
• Ability to create, build and establish relationships through rapport.
• Previous experience in handling sales enquiries and new business.
• A good understanding of Word, Excel & PowerPoint and confidence to learn a bespoke internal computer system quickly.
• A good understanding of using internet, email and web catalogues.
• Able to work under pressure during the busier periods and handle interruptions during high level of telephone calls.
• Organised with ability to multi-task.
• Previous experience and understanding of studying parts diagrams to identify required items will be a great benefit.
• A previous engineering background could be helpful.
• A positive can do attitude.

Associated Benefits:

• Salary 19 - 20k pa
• Weekly hours Monday to Friday 8:30 to 17:00
• 25 days holiday (plus Bank Holidays),
• Free on-site parking
• Company Pension Scheme
• Free Tea and Coffee
• Newly refurbished offices.

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.


This job has now been filled but you may be interested in:

 

Parts Administrator

SAVE
£18000 - £20000 per annum
Friendly and vibrant company- 25 days holiday+ BH, 37.5 hours a week, refurbished open plan offices and free parking.

As the Parts Administrator you will be first point of contact for all queries and orders from customers and engineers supporting the service team. Working within a small team in a fast paced environment, you'll quickly learn about our client's products - full product training will be given.

As the Parts Administrator you will be:

• Liaising with customers to maximise sales and ensure all enquiries are dealt with promptly.
• Delivering an exceptional level of service when offering specialist advice and knowledge to customers
• Assisting all departments by identifying and sourcing products needed for service jobs and new machines
• Invoicing for repair work in a timely manner and liaising with customers to keep them up to date
• Ensuring orders are delivered to the customer the next day whenever possible and stock permitting
• Liaising with customers with any complaints and dealing with these in a professional manner, seeking managers assistance when necessary
• Maintaining professional relationships with suppliers to ensure delivery of stock to fulfil their customer orders
• Progress supplier orders as and when necessary, obtain PODS for goods going direct to allow accurate invoicing when requested especially in absence of manager
• Raise and progress warranty returns to suppliers when requested and ensure stock lines are fit for purpose
• Accurately collect and record payments/ refunds for goods/ returns in accordance with company procedure
• Adhering to company policies, procedures , legislation and regulations at all time

To succeed as the Parts Administrator you will need:

• Previous experience in handling sales enquiries, ordering and invoicing
• A professional and patient approach to customer service through excellent telephone and written communication and the ability to create, develop and establish relationships
• Excellent numeracy and written skills
• A good understanding of Microsoft Office, internet and email products and, confidence to learn a bespoke internal computer system and web catalogues quickly.
• Able to work under pressure during the busier periods and handle interruptions during high level of telephone calls.
• A positive can do attitude with exceptional attention to detail skills
• To be organised with the ability to multi-task.
• A willingness to learn about the commercial laundry industry and be open to develop your own self learning.

Associated Benefits:

• Salary up to 20k pa
• Weekly hours Monday to Friday 8:30 to 17:00
• 25 days holiday (plus Bank Holidays),
• Free on-site parking
• Company Pension Scheme
• Staff Canteen
• Newly refurbished offices.

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
MORE JOBS LIKE THIS

Parts Administrator

£18000 - £20000 per annum
Permanent
Friendly and vibrant company- 25 days holiday+ BH, 37.5 hours a week, refurbished open plan offices and free parking.

As the Parts Administrator you will be first point of contact for all queries and orders from customers and engineers supporting the service team. Working within a small team in a fast paced environment, you'll quickly learn about our client's products - full product training will be given.

As the Parts Administrator you will be:

• Liaising with customers to maximise sales and ensure all enquiries are dealt with promptly.
• Delivering an exceptional level of service when offering specialist advice and knowledge to customers
• Assisting all departments by identifying and sourcing products needed for service jobs and new machines
• Invoicing for repair work in a timely manner and liaising with customers to keep them up to date
• Ensuring orders are delivered to the customer the next day whenever possible and stock permitting
• Liaising with customers with any complaints and dealing with these in a professional manner, seeking managers assistance when necessary
• Maintaining professional relationships with suppliers to ensure delivery of stock to fulfil their customer orders
• Progress supplier orders as and when necessary, obtain PODS for goods going direct to allow accurate invoicing when requested especially in absence of manager
• Raise and progress warranty returns to suppliers when requested and ensure stock lines are fit for purpose
• Accurately collect and record payments/ refunds for goods/ returns in accordance with company procedure
• Adhering to company policies, procedures , legislation and regulations at all time

To succeed as the Parts Administrator you will need:

• Previous experience in handling sales enquiries, ordering and invoicing
• A professional and patient approach to customer service through excellent telephone and written communication and the ability to create, develop and establish relationships
• Excellent numeracy and written skills
• A good understanding of Microsoft Office, internet and email products and, confidence to learn a bespoke internal computer system and web catalogues quickly.
• Able to work under pressure during the busier periods and handle interruptions during high level of telephone calls.
• A positive can do attitude with exceptional attention to detail skills
• To be organised with the ability to multi-task.
• A willingness to learn about the commercial laundry industry and be open to develop your own self learning.

Associated Benefits:

• Salary up to 20k pa
• Weekly hours Monday to Friday 8:30 to 17:00
• 25 days holiday (plus Bank Holidays),
• Free on-site parking
• Company Pension Scheme
• Staff Canteen
• Newly refurbished offices.

HOW DO YOU APPLY?

If you are interested in applying for this job please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
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