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Support Coordinator

FJ32369
£22000 - £25000 per annum
Support Coordinator required! Salary up to 25k pa, 25 days holiday and free on-site parking. These opportunities are due to expansion to support a strong growth strategy for 2022 and beyond!

As a Support Coordinator you'll be responsible for managing customer enquiries from existing and new customers, closing contracts, making contact with key account customers, supporting the field sales team and being a key liaison between the sales and operational teams. This is an essential role in realising the business's key objectives.

As a Support Coordinator you will benefit from:

• Small, friendly team
• Salary 22 - 25k pa
• Monday to Friday – 8.30am to 5.30pm
• 25 days holiday plus bank holidays
• Free on-site parking

As the Support Coordinator you will be responsible for:

• Answering incoming sales and service enquiries on phone and email
• Supporting sales process from enquiry to off hire, through use of quotation and contract systems and close liaison between key sales and operational contacts
• Completing quotations using information from the sales team and approved sales documents, ensuring total focus on attention to detail and accuracy
• Taking service enquiries and solving customer problems through the sales and service teams to ensure total customer satisfaction
• Monitoring and actioning enquiries inbox, contract alert websites and all forms of potential incoming business
• Analysing detailed customer needs and delivery of service plans against them
• Working closely with other team members sharing best practice and developing key accounts
• Ensuring sales projects meet margin requirements and deliver to wider profit targets

To succeed as a Support Coordinator, you will be/have:

• Experience within a similar customer focused role
• Computer literate and comfortable with Word and Excel and CRM systems
• Attention to detail
• A positive, self-starting and can-do attitude and brimming with enthusiasm
• Strong written and oral communication skills
• Excellent time management skills
• Numerate and organised
• Business to business sales experience
• Excellent problem solving skills, ability to think outside the box and supply varied solutions
• Desire to thrive and develop in an entrepreneurial business environment
• A genuine team player who wants to drive success for themselves and the wider business
• Highly flexible, open minded and committed to taking on new challenge

HOW DO I APPLY?

If you are interested in applying please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.

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Quality Administrator

£21000 - £23000 per annum
Permanent
Looking to join a pioneering company offering 25 days holiday, an early finish on a Friday, progression opportunities and a healthy profit share scheme? if so, please read on...

This multi faceted local company has undergone sustainable growth, year on year - employing 140 people across 3 sites. As the Quality Administrator you will be supporting the Quality Manager in the development and maintenance the AS9100, ISO 9001, ISO 13485 (Medical Devices) accreditations for the Company and such other schemes or programs which arise through customer or market needs of the business. Plus on a day-to-day basis, assisting with the Health and Safety Management system in order to meet regulatory requirements and to actively promote H&S good practice throughout the company.

In return for your loyalty, you will enjoy:

• Salary of 21 - 23k pa
• Bi-annual profit share scheme
• Progression opportunity into a Quality Engineer role
• Hours: Mon-Thu 8:30am-5:30pm & Fri 8:30am-3:30pm, including a 30-minute unpaid lunch break each day
• 25 days holiday + bank holidays
• Life assurance
• Perk Box Employee Benefits Platform
• Free on-site parking
• Break room facility

While this role offers a breath of variety the successful Quality Administrator will:

• Assist the Quality Manager in the day-to-day management of AS9100, ISO9001, ISO 13485 Medical Devices and other regulatory or Customer requirements such as ISO 14001 for the business
• Support the Quality Manager in the communication of the requirements of the respective standards to Senior Management and all employees ensuring that a sound understanding of these requirements is maintained and communicated at all levels
• Assist in the maintenance of the Internal Audit Programme and report on the findings of the internal audits for the major quality standards
• Support the Quality Manager in the management and interfacing of the customer’s quality representatives where necessary in liaising directly with them by telephone or email
• Identify, and assist the Quality Manager in the reporting of failures/rejections at goods receipt and during production, and Customer returns
• Support the Quality Manager and Senior Quality Engineer in the management and release of the Business Management systems documentation into the company intranet, to ensure that the process and procedures are optimised
• Assist in the management of Customer Returns and ensure that where a detailed report is required that the appropriate data is supplied by production and engineering staff to enable the report to be generated
• Support the Quality Manager in the management and interfacing of customer quality representatives, where necessary liaising directly with them including by telephone or email
• Assist in the development of a cost-based Quality Assurance System measuring and reporting upon non-costs within the organization and its operational activities relating to the scrap and wastage of all materials, leading to the effective management of the Price of Non-Conformance (PONC)

To succeed as a Quality Administrator you will need:

• Formal education - ideally hold IPC level qualifications and/or Qualified as a CIT
• Holds a minimum Level 3 Qualifications, ideally in electronics engineering or equivalent
• Ideally prepared to hold a CQI or other recognised qualification in Quality Management
• Ideally prepared to undertake any other training/education identified by the company for career progression
• Demonstrable experience in a manufacturing/engineering environment ideally within the Electronics Manufacturing Sector.
• Proficiency in Microsoft Office, data handling and analysis
• Ideally expertise in communication, negotiation and public speaking

How to Apply:

If you are interested in applying for this role, please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme call us TODAY for more details.
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Health and Safety Manager

£45000 - £55000 per annum
Permanent
Health and Safety Manager required! Salary 45-55k, 25 days holiday and free on-site parking. This brand new position is due to expansion to support a strong growth strategy for 2022 and beyond!

As the Health and Safety Manager you will be ensuring that sound health, safety and environmental practices are identified, documented and fully aligned to the key business drivers whilst ensuring these are complied with throughout the organisation. You will support and enable CRS to exceed its statutory and contractual obligations in managing all QHSE aspects across a diverse risk landscape.

As the Health and Safety Manager you will benefit from:

• Salary 45 - 55k pa
• Monday to Friday – 8.30am to 5.30pm
• 25 days holiday plus bank holidays
• Free on-site parking

As the Health and Safety Manager you will be responsible for:

• Developing a strong working relationship with all levels of employees and promote a culture of engagement with QHSE related issues
• The management of QHSE generally, across the UK depots, raising operational standards and contributing to the development and effective operations of the business
• Carrying out management system audits and inspections and manage a programme of corrective / preventative actions for continuous improvement and compliance
• Supporting with coordination and completion of ISO9001, ISO14001, ISO45001 audits and support operational teams with any external audits;
• Supporting the implementation, design and development of risk management processes, including risk assessments, COSHH assessments, fire risk assessments, CDM compliance audits
• Providing internal training to operational teams in specific QHSE
• Identifying and understanding the health, safety, environmental and associated legal requirements that are relevant to the business and ensure the teams comply with these
• Providing concise, factual and accurate information through status reports to the UK operating board, ensuring all information is available to enable effective decisions and improvements to be made


To succeed as the Health and Safety Manager you will have:

• IOSH Membership
• NEBOSH General Certificate
• Experience within a full time Health and Safety / Environmental role;
• Level 5 / 6 qualification in Health and Safety
• Full working knowledge of ISO45001 (18001) and experience in working with ISO14001 and ISO9001
• Qualifications in Fire Safety & Fire Risk Assessment
• Fully Conversant with all Microsoft Office Applications
• Meticulous Attention to Detail
• Approachable
• Excellent verbal and written communication skills
• Hold a current valid driving licence



HOW DO I APPLY?

If you are interested in applying for this Health and Safety Manager please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
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Customer Service Director

£60000 - £70000 per annum
Permanent
Customer Service Director required! Salary 60-70k, 25 days holiday and free on-site parking. This brand new position is due to expansion to support a strong growth strategy for 2022 and beyond!

As the Customer Service Director you will play a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process, and technology to deliver key service outcomes for customers. The role has significant levels of responsibility and accountability for operational delivery. As the Customer Service Director you will be responsible for identifying and developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing a team, who typically deliver customer interactions across multiple channels.

As the Customer Service Director you will benefit from:

• Salary 60 - 70k pa
• Monday to Friday – 8.30am to 5.30pm
• 25 days holiday plus bank holidays
• Free on-site parking

As the Customer Service Director you will be responsible for:

• Strategically leading and developing the operational management team to enhance performance by setting clear accountable performance measures
• Creating a culture and processes which achieve the business goals and objectives with regards to customer service
• Implement and continually Improve Customer Satisfaction metrics
• Empowering and engaging the customer service team
• Identifying new tools and technologies to better serve the customer
• Using customer insight and root cause analytics to identify improvements and present these to the board/senior stakeholder peers
• Developing and monitoring systems (KPIs, targets) for ensuring the maintenance of performance and quality standards in the delivery of customer services, logistics and fuel management are achieved
• Continually developing improvements and embed successful change projects
• Partnering with client relations to optimise existing client profitability through business planning and collaboration and deliver increased revenue streams
• Direct and manage manpower planning, deployment, logistic and fuel administration team members ensuring that customer service and business objectives are met and are within overall cost and budget constraints.

To succeed as the Customer Service Director you will have:

• Extensive experiencing of managing operational customer service teams
• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
• Proven management and/or relationship management experience at a senior, role. Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment
• Able to interpret MI/BI and develop strategy and make recommendations
• Demonstrate ability to motivate and communicate with others at all levels
• Influential relationships skills at all. Able to use these relationships to deliver service improvements
• Excellent communication and negotiation skills
• Able to adapt and succeed in a changing environment
• Evidence of well-developed leadership skills

HOW DO I APPLY?

If you are interested in applying for this Customer Service Director please use the link, or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
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National Account Manager

£45000 - £55000 per annum
Permanent
A varied and exciting HYBRID role within a growing business which has a very low staff turnover and great benefits. 45-55k pa plus bonus and a generous benefits package awaits a commercially minded, sales focused Account Manager. Due to sustainable growth, our client is looking for a National Account Manager who is keen to increase sales within their key retail and online accounts.

As the National Account Manager for Retail and Online, you will be reporting to the Sales Director. Managing the day to day relationship with an agreed set of major customers which will include both multiple retailers and major online retailers. The role involves both managing existing listed business as well as selling in new brands and SKUs.

Associated Benefits:

• Salary 45-55k + bonus
• Company car or car allowance
• Laptop, phone and business travel expenses
• Pension scheme
• Private Healthcare
• Life assurance
• 25 days annual leave increasing with service
• Free on-site parking
• Hybrid Working (3/2 split)
• Standard working hours 9am - 5pm

As the National Account Manager you will be responsible for:

• Achieving the allocated, brand sales value and profitability objectives in your account portfolio
• Managing existing listings and selling in new brands and SKUs to the agreed customer base
• Developing and implementing customers Joint Business Plans with customer base across all brands
• Developing and implementing promotional programme in line with brand guidelines
• Managing the commercial impact of all decisions to maximise the sales and profitability of all customers

To succeed as the National Account Manager you will need:

• An understanding of the FMCG market place and experience selling to major grocery retailers
• Experience of managing and growing major online retailers
• The ability to sell via both detailed sales decks but also able to sell via top line 5 minute sales pitches
• Strong IT skills, capable of creating and amending documents in all Microsoft Office packages
• Strong team player, excellent planning and organisational skills
• Selling and negotiation skills
• Business acumen and commercial awareness

HOW DO I APPLY?

If you are interested in applying for this National Account Manager role please use the link or give one of our friendly team a call on 01256 334 575.

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
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