Finding the Perfect ‘Hidden Gem’ for a Manufacturing Company

Here at Priority Appointments, one of our special talents is finding ‘hidden gems’ for our clients. 

These are people who may not look like ideal candidates on paper, but who have the right attitude and aptitude to become stellar employees and a highly valued part of the team. 

Here’s how we matched Amy*, who moved to Basingstoke in 2018, with one of our clients in the Manufacturing sector. 


Our client needed to recruit a ‘bright spark’ to work on a temporary basis as a phone configuration / helpdesk assistant providing telephone support during a company-wide mobile phone upgrade.

They were ideally looking for someone with some technical capability. However, with employment at an all time high, it was difficult for them to find the right person who combined technical skills with the customer-centric attitude they were looking for. 

When Amy registered with us, she had just moved to Basingstoke from London with her fiancé so that they could buy a property. She had previously worked in the criminal justice service, so didn’t have the complete skill set our clients generally look for.


We knew the culture and customer-centric ethos at our client company well, and having interviewed Amy, realised that she would be a perfect fit, despite not having a formal technical background. 

As Emma Allen, Manager of our Office and Commercial division explained, “Although she didn’t have industry experience, Amy’s attitude and flexibility shone through and we realised that she would fit in very well with the team.”

We therefore presented her to the client and they took a chance and interviewed her based on our recommendation. 

We gave Amy plenty of relevant information about the company and the people who would be interviewing her so she was well-equipped for the meeting. 


The interview was a success and within two weeks, Amy started a 3 - 6 month temp role as a Phone Configuration and Helpdesk Assistant in April 2018.

Since then our client has extended her employment several times, moving her to other departments as they find her attitude and help invaluable. 

Almost two years later, Amy is still temping there and has won the company’s Temp of the Month award not once but twice!

She is now married and happily settled near Basingstoke.

*Not her real name


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