Client Services Manager

As an accomplished Client Services Manager, this candidate has strengthened This candidate is an accomplished Client Services Manager, who has strengthened inter-team relationships and has effectively introduced a new positive team ethos with a strong focus on pro-activity, rather than re-activity. They have successfully transformed the Key Accounts Customer Service Team, driving improved KPIs and customer satisfaction through innovative strategies and have lead a motivated team with a focus on pro-active client engagement and self-development strategies. Additionally, this candidate has strengthened communication channels between various departments and key stakeholders, has introduced new processes to mitigate risks and has created a smooth and effective working environment that is reflected by a revitalised team and regenerated metrics. Overall, the candidate demonstrates a proven track record in client services, team leadership, and process improvement, with a focus on driving positive results and fostering a collaborative work environment.