Customer Service Manager

This enthusiastic, motivated, positive and driven professional has a collaborative and methodological approach and a proven track record of success; incorporating quality and compliance, production, technical support, customer service (B2B), material flow and inventory management. With strong leadership and management skills, they are used to managing teams up to c.60 people as well as managing the compliance side of things such as monitoring audits and ISO standards. They love to challenge ideas and continuously look for improvements by listening to customers and colleagues to gain efficiencies. Familiar with multiple industry compliance standards such as ISO 9001:2015, ISO 14001:2015 CE Mark, GS Mark, ASME and IOSH, they are proficient in continual improvement principles and techniques such as TPM, 5S, PDCA, DMAIC, FMEA, BiQ, SMED, 5 Whys, Fishbone Diagrams and Poke Yoke. An excellent communicator both written and verbal, with strong organisational, time management and prioritisation skills and a keen eye for detail, this proven leader and change agent is currently seeking a fresh challenge.